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IQ reseller users are small businesses from 1 to 200 users. IQ reseller is their central mission critical business application and we take that responsibility very seriously. We make it simple; our support system delivers what is needed for support at each stage in your business migration. 95% of our customer’s rate IQ reseller support response at a “higher than acceptable” level.
The three stages of IT reseller migration operation and support availability:
- Consulting implementation and training for live operation. In the beginning more intensive help is needed and we are there to provide immediate help with real answers allowing you to focus on your operations. You may access help in the 5 ways listed below.
- Onsite or remote training
- Phone
- Instant messaging
- Email
- Online AnswerBase
- First 30 days of live operation. For the first week, we are there with immediate instant support in all its forms. We prioritize immediate support to those customers in this early live stage.
- Extended, on-going operation. After the first 30 days, questions are less time critical in nature and we respond to those questions usually with minutes but typically it could be within one hour.
“Other software companies use complicated grids defining Platinum or Gold level response detailing 2 or 4 hour response or next business day, how many incidents you can request per month or year. And who can access support.” IQ reseller makes it simple. Mission critical support regardless of what stage each company is in” Judy Hekel, Manager Support Services, IQ reseller
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