Implementation
Our implementation process has been refined over many years as a result of experiences with over 1500 users. The result is a methodology that minimizes frustration and ensures a smooth conversion to IQ reseller. We emphasize user training to enablecustomers to become productive quickly. Training resources include documentation, videos, live consultations and one-to-one web conferences.Delivery Methods
IQ reseller offers both web-based and on-premises delivery methods. Web-Based delivery Perfect for companies that:- Don’t want to purchase and maintain hardware and software.
- Have widely-distributed operations.
- Need to be up and running in 30 minutes.
- Want to establish new offices quickly.
- Want to avoid up-front capital investments.
- Have little or no IT staff.
- Have all operations in one locale.
- Have unreliable network connectivity.
- Prefer to use their in-house IT staff.
Integration to Accounting Systems
IQ reseller makes it easy to integrate Intuit QuickBooks or any other accounting system. Integration with QuickBooks- Connect via Intuit IPP web services API.
- Easy setup: Customer enters authentication parameters to enable QuickBooks integration in real time.
- Can connect to on-premises or cloud-based QuickBooks from web-based or on-premises IQ reseller.
- Connect via IQ reseller API.
- Customer does the integration; or integration services from IQ reseller are available.
- Same IQ Reseller API for both web-based and on-premisesdelivery.
Implementation Process
IQ reseller follows a time-tested implementation process to ensure a smooth transition:1. Customer signs agreement.
2. IQ reseller enables web-based software or installs on-premises software.
3. Execute the 12-point IQ reseller Implementation Roadmap[hyperlink].
4. Consult on critical processes.
5. Establish roles.
6. Complete role-based training.In the beginning, more intensive help is needed and we provide immediate assistance with real-time answers. This allows you to focus on your operations. You may access help in any of these ways:
- Onsite or remote training
- Self-service portal
- Live chat
- Phone
7. Conduct go-live review.
8. Go live.In first week we’re available immediatelywith all forms of support. During the first 30 days, support requests from customers are prioritized ahead of others.
- Self-service portal
- Live chat
- Phone
After the first 30 days, questions tend to be less time-critical; so we respond to them within one hour (but sometimes within a few minutes).
- Self-service portal
- Phone